1. Close all vehicle doors.

2. Insert the key into the ignition.

3. Hold down the power UNLOCK button on the driver’s door panel-continue to hold down until instructed to release.

4. Perform steps 5 through 8 in fairly rapid succession.

5. Turn the ignition switch to the ON position (as far as you can go without starting the engine).

6. Turn the ignition switch to the OFF position.

7. Turn the ignition switch to the ON position.

8. Turn the ignition switch to the OFF position.

9. Release the power unlock button on the door panel. The vehicle will lock and unlock the doors automatically.

10. Hold down the LOCK and UNLOCK buttons on the transmitter simultaneously until the door locks and unlocks. This step may take up to 30 seconds.

11. Repeat the previous step for each additional transmitter (including any existing transmitters).

And what we need is steady growth; we need young people, instead of — a smart kid coming out of school, instead of wanting to be an investment banker, we need them to decide they want to be an engineer, they want to be a scientist, they want to be a doctor or a teacher.

And if we’re rewarding those kinds of things that actually contribute to making things and making people’s lives better, that’s going to put our economy on solid footing. We won’t have this kind of bubble-and-bust economy that we’ve gotten so caught up in for the last several years.

Barack Obama - The tonight show with Jay Leno

One of the email threads turned over during the antitrust case at Microsoft contained this wonderful flame of Windows usability by Bill Gates.

In it he complains of the systematic degradation of windows usability.

In particular this gem,

Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.

which admits that they destroyed the filesystem as a usable path is telling. The whole thread, which can be read here is funny in a sort of Dilbert sort of way, and reminds me of what it’s like to work at a giant company. The bit where they blame marketing’s control of everything for the bad user experience rings particularly familiar.

—- Original Message —-

From: Bill Gates
Sent: Wednesday, January 15, 2003 10:05 AM
To: Jim Allchin
Cc: Chris Jones (WINDOWS); Bharat Shah (NT); Joe Peterson; Will Poole; Brian Valentine; Anoop Gupta (RESEARCH)
Subject: Windows Usability Systematic degradation flame

I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues.

Let me give you my experience from yesterday.

I decided to download (Moviemaker) and buy the Digital Plus pack … so I went to Microsoft.com. They have a download place so I went there.

The first 5 times I used the site it timed out while trying to bring up the download page. Then after an 8 second delay I got it to come up.

This site is so slow it is unusable.

It wasn’t in the top 5 so I expanded the other 45.

These 45 names are totally confusing. These names make stuff like: C:\Documents and Settings\billg\My Documents\My Pictures seem clear.

They are not filtered by the system … and so many of the things are strange.

I tried scoping to Media stuff. Still no moviemaker. I typed in movie. Nothing. I typed in movie maker. Nothing.

So I gave up and sent mail to Amir saying - where is this Moviemaker download? Does it exist?

So they told me that using the download page to download something was not something they anticipated.

They told me to go to the main page search button and type movie maker (not moviemaker!).

I tried that. The site was pathetically slow but after 6 seconds of waiting up it came.

I thought for sure now I would see a button to just go do the download.

In fact it is more like a puzzle that you get to solve. It told me to go to Windows Update and do a bunch of incantations.

This struck me as completely odd. Why should I have to go somewhere else and do a scan to download moviemaker?

So I went to Windows update. Windows Update decides I need to download a bunch of controls. (Not) just once but multiple times where I get to see weird dialog boxes.

Doesn’t Windows update know some key to talk to Windows?

Then I did the scan. This took quite some time and I was told it was critical for me to download 17megs of stuff.

This is after I was told we were doing delta patches to things but instead just to get 6 things that are labeled in the SCARIEST possible way I had to download 17meg.

So I did the download. That part was fast. Then it wanted to do an install. This took 6 minutes and the machine was so slow I couldn’t use it for anything else during this time.

What the heck is going on during those 6 minutes? That is crazy. This is after the download was finished.

Then it told me to reboot my machine. Why should I do that? I reboot every night — why should I reboot at that time?

So I did the reboot because it INSISTED on it. Of course that meant completely getting rid of all my Outlook state.

So I got back up and running and went to Windows Updale again. I forgot why I was in Windows Update at all since all I wanted was to get Moviemaker.

So I went back to Microsoft.com and looked at the instructions. I have to click on a folder called WindowsXP. Why should I do that? Windows Update knows I am on Windows XP.

What does it mean to have to click on that folder? So I get a bunch of confusing stuff but sure enough one of them is Moviemaker.

So I do the download. The download is fast but the Install takes many minutes. Amazing how slow this thing is.

At some point I get told I need to go get Windows Media Series 9 to download.

So I decide I will go do that. This time I get dialogs saying things like “Open” or “Save”. No guidance in the instructions which to do. I have no clue which to do.

The download is fast and the install takes 7 minutes for this thing.

So now I think I am going to have Moviemaker. I go to my add/remove programs place to make sure it is there.

It is not there.

What is there? The following garbage is there. Microsoft Autoupdate Exclusive test package, Microsoft Autoupdate Reboot test package, Microsoft Autoupdate testpackage1. Microsoft AUtoupdate testpackage2, Microsoft Autoupdate Test package3.

Someone decided to trash the one part of Windows that was usable? The file system is no longer usable. The registry is not usable. This program listing was one sane place but now it is all crapped up.

But that is just the start of the crap. Later I have listed things like Windows XP Hotfix see Q329048 for more information. What is Q329048? Why are these series of patches listed here? Some of the patches just things like Q810655 instead of saying see Q329048 for more information.

What an absolute mess.

Moviemaker is just not there at all.

So I give up on Moviemaker and decide to download the Digital Plus Package.

I get told I need to go enter a bunch of information about myself.

I enter it all in and because it decides I have mistyped something I have to try again. Of course it has cleared out most of what I typed.

I try (typing) the right stuff in 5 times and it just keeps clearing things out for me to type them in again.

So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven’t run Moviemaker and I haven’t got the plus package.

The lack of attention to usability represented by these experiences blows my mind. I thought we had reached a low with Windows Network places or the messages I get when I try to use 802.11. (don’t you just love that root certificate message?)

When I really get to use the stuff I am sure I will have more feedback.

America’s biggest, most important news organizations have, over the past 25 years, fallen prey to merger after merger, acquisition after acquisition… to the point where they are, now, tiny parts of immeasurably larger corporate entities — entities whose primary business often has nothing to do with news. Entities that may, at any given time, have literally hundreds of regulatory issues before multiple arms of the government concerning a vast array of business interests.

These are entities that, as publicly held and traded corporations, have as their overall, reigning mandate: Provide a return on shareholder value. Increase profits. And not over time, not over the long haul, but quarterly.

One might ask just where the news fits into this model. And if you really need an answer, you can turn on your television, where you will see the following:

Political analysis reduced to in-studio shouting matches between partisans armed with little more than the day’s talking points.

Precious time and resources wasted on so-called human-interest stories, celebrity fluff, sensationalist trials, and gossip.

A proliferation of “news you can use” that amounts to thinly disguised press releases for the latest consumer products.